Please note, we cannot accept refunds on earrings due to hygiene reasons. Refunds will be made to the original purchaser in the original method of payment. On receiving back we will have the item checked over by our specialists and contact you to confirm/deny the return. Items must be in the same condition it was sent in, with the original packaging and certification that it was sent with. If the item is faulty please contact us and we can check for the manufacturers warranty and whether the fault will fall under this. We do not offer returns on a custom/special order or used items. While we do offer all clients free shipping for orders over £250 when delivering your order, we kindly ask you to cover the shipping charge when returning to us.įor returns on purchases over £5000 please contact our team via email or telephone to request a refund. This is providing it is returned no later than 14 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials. Should you decide to return your item, we will issue you a refund, unless you have been notified otherwise prior to your purchase. Please note if your items are engraved or rings resized we cannot offer a refund. We offer customers the opportunity to return an item within 14 days of their order being delivered. The parcel will not feature any Foxhills Jewellers branding, so there is no need to worry about the delivery giving away a surprise.įor orders outside of the UK, we charge flat-rate shipping from as little as £9.99 Next Day Shipping orders placed after 3.30pm Friday will be dispatched first thing Monday morning for a Tuesday delivery. Due to postal strikes there are severe delays on orders shipped by Royal Mail.įor UK orders under £250.00, we charge £5.99 for Next Day Signed for with ROYAL MAIL. So if you're not sure what size is needed, it's best to get a larger ring and resize down if necessaryĪll UK orders over £250 are shipped for FREE and are sent next day signed for with ROYAL MAIL. Resizing up always costs more because of the extra material cost. Usually it can only go half a size larger. So this can only be done depending on the band. But stretching it makes the ring thinner and weakens it. You'll have to pay for the extra material and craftsmanship. This method can resize a ring up to 2 sizes larger.
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